Our world is becoming increasingly mobile at a rapid rate. With the explosion of smartphones and tablets, and a workforce that is more geographically dispersed than ever, service desks and support centers are challenged to handle a widening variety of platforms and devices, spread out around the world.
With business leaders rolling out mobile apps and devices, and embracing Bring Your Own Device (BYOD) policies, IT organizations can no longer dictate what types of systems and platforms they’ll support. End-users depend on smartphones and tablets to do their jobs, and when they have an issue, they expect you to fix it. But using different remote support tools or purchasing add-ons to support different mobile platforms is inefficient and cost-prohibitive.
Bomgar enables organizations to provide comprehensive support to and from nearly any device or platform, no matter where support reps or end-users are located. With Bomgar, you can support smartphones and tablets with the same solution you use to access and fix desktops, laptops, and point-of-sale systems, plus switches, servers, routers and more.
Bomgar offers the most comprehensive set of features for remotely supporting smartphones and tablets, including Apple iOS, Android, BlackBerry and Windows Mobile devices. With Bomgar, you can chat with users, help them configure their devices, transfer files, view system info, see the screen, and, on some systems, fully control the device. And Bomgar is the only solution to offer comprehensive mobile support without passing session details and access through a third-party, allowing you to say “yes” to supporting new mobile devices without compromising security or compliance.
Bomgar is the top remote support choice for support organizations large and small, including:
“We don’t standardize any of the devices used on campus, even with faculty and staff, because we don’t want to do anything that would inhibit creativity. So we have Apple, Linux, and Windows machines, as well as all the new mobile phones and tablets with iOS and Android operating systems.”
“Almost all of these users work remotely using laptops or their smartphones to communicate. Before implementing the Bomgar solution we had no way to adequately provide support for ongoing issues, such as configuring email on their phone.”
“Our ultimate objective was to consolidate to one remote support tool that could be effectively and securely used no matter where an issue arises within our partner organizations and no matter what device is being used. Bomgar is the only solution that could achieve that goal.”