Mobile Device Support

Support smartphones and tablets with the same solution...now that's smart.

Support Nearly any Mobile Device with a Centralized Remote Support Solution

Our world is becoming increasingly mobile at a rapid rate. With the explosion of smartphones and tablets, and a workforce that is more geographically dispersed than ever, service desks and support centers are challenged to handle a widening variety of platforms and devices, spread out around the world. 

With business leaders rolling out mobile apps and devices, and embracing Bring Your Own Device (BYOD) policies, IT organizations can no longer dictate what types of systems and platforms they’ll support.  End-users depend on smartphones and tablets to do their jobs, and when they have an issue, they expect you to fix it.  But using different remote support tools or purchasing add-ons to support different mobile platforms is inefficient and cost-prohibitive.

We’re pleased that Bomgar supports PCs, laptops, smartphones and tablets. We have new projects that will involve issuing tablets to end users. It is comforting to know Bomgar provides us the functionality to support those devices.
Stephen Parker, Technical Innovation Leader, Informatics Merseyside

The Solution

Bomgar enables organizations to provide comprehensive support to and from nearly any device or platform, no matter where support reps or end-users are located. With Bomgar, you can support smartphones and tablets with the same solution you use to access and fix desktops, laptops, and point-of-sale systems, plus switches, servers, routers and more. 

Bomgar offers the most comprehensive set of features for remotely supporting smartphones and tablets, including Apple iOS, Android, BlackBerry and Windows Mobile devices. With Bomgar, you can chat with users, help them configure their devices, transfer files, view system info, see the screen, and, on some systems, fully control the device. And Bomgar is the only solution to offer comprehensive mobile support without passing session details and access through a third-party, allowing you to say “yes” to supporting new mobile devices without compromising security or compliance.

  • Multi-platform:  With Bomgar, support agents can remotely connect to and support desktops, laptops, mobile devices running nearly any platform, including Windows, Mac, Linux, Android, Apple iOS, BlackBerry and Windows Mobile.
  • Apple iOS: With the Bomgar iOS Customer Client you can securely support iPhones, iPads and iPod Touch devices. Support reps can securely chat with the end-user, co-browse a Web site on the end user's mobile device, view screen shots that the end user captures, and even push configuration profiles right from the Bomgar Rep Console.
  • Android: The Bomgar Android client allows you to securely support Android smartphones and tablets, including chatting with the end-user, transfering files, and viewing system information. 
  • BlackBerry: Bomgar enables you to gain full control of BlackBerry (OS 4.3-7.0) smartphones with no pre-installed client. Chat with the customer and view the screen, control the BlackBerry keys and trackball, view system information (e.g., memory, battery life, software version, etc.), and even control remote computers tethered to the BlackBerry smartphone.
  • Windows Mobile:  With Bomgar you can access and control remote Windows Mobile (6.0-6.5) devices with no pre-installed client. Chat with the end-user, view and control the screen, view system information, and even control remote computers tethered to the Windows Mobile smartphone.
  • Mobile Rep Consoles: Bomgar also allows reps to provide support from their preferred device, including iPads, iPhones, and Android devices via Bomgar’s Mobile Rep Consoles.
  • Communication & Collaboration: The Bomgar remote support solution allows multiple people to collaborate within a single remote support session, even if they’re all working from different operating systems, increasing first contact resolution and improving the end-user’s overall experience.
We’ve taken on several clients that have an active sales force. Almost all of these users work remotely using laptops or their smartphones to communicate. Before implementing the Bomgar solution we had no way to adequately provide support for ongoing issues, such as configuring email on their phone.
David Ruchman, CTO, powersolution.com

Used by Thousands of Support Organizations Worldwide

Bomgar is the top remote support choice for support organizations large and small, including:

  • More than 500 colleges and universities
  • 20 of the Fortune 50
  • 6 of the top 10 Worldwide Hotel Groups
  • 44 of the 50 U.S. State Governments
  • 12 of the 15 Departments of the Federal Executive Branch
With Bomgar, our technicians have access to mission critical systems no matter where they are or what time it is. We can access Bomgar from an iPhone, iPad or laptop, whether we are at home, at a conference or anywhere else.
Stephen Hey, Manager of technology infrastructure & security, 9/11 Memorial

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