IT support has changed dramatically over the past few years. Gone are the days when the help desk was simply a “desk” where employees dropped off their company-issued computer when it broke. Modern Service Desks are supporting highly mobile and often remote workers who use multiple devices running an array of platforms and applications. They’re also faced with strict compliance regulations and the daily threat of hackers, requiring them to support all of these remote systems while maintaining stringent security standards.
Unfortunately, many Service Desks are using remote support tools that haven’t kept up with the times. Whether they don’t allow you to support all of your systems, create inefficiencies, or open security gaps for your network, these tools limit your ability to increase productivity and end-user satisfaction.
Bomgar is the only remote support solution that combines comprehensive multi-platform support with stringent security features so you can support nearly any system or device, anywhere in the world, without sacrificing security or compliance. Your support reps will resolve issues more quickly, improving productivity and end-user satisfaction. Plus, the Bomgar appliance keeps access to your systems and data safe and sound behind your own firewall and security measures.
Bomgar is the top remote support choice for help desks large and small, including:
"I would highly recommend Bomgar to any company. In one remote support solution, we have everything we need to meet our goals of improving the user experience, reducing costs while achieving higher levels of security and efficiency.”
"Our ability to fix issues upon first contact has improved from 65 percent to more that 92 percent.”