Not so long ago, service desks and support centers didn’t have to worry about anything other than fixing Windows systems. Mac could safely be described as a niche operating system (OS), with pockets of heavy use in specific industries and departments, but no real foothold. And Linux workstations were mostly run by software developers, network administrators, or other power-users who do most of their troubleshooting themselves.
While Windows still leads the market, with the rising popularity of Mac and mobile OS’s plus Bring Your Own Device (BYOD) policies, support organizations can no longer limit what types of systems they support. But using different remote support tools or purchasing add-ons to support non-Windows systems is inefficient and cost-prohibitive.
Bomgar enables you to support Windows, Mac and Linux systems, plus mobile devices from a single, centralized remote support tool; no add-ons or additional fees required. And unlike some remote support solutions that stop with basic support, Bomgar offers largely the same functionality for Mac and Linux as it does for Windows.
Bomgar is the top remote support choice for support organizations large and small, including:
“Bomgar has enabled a massive shift in our approach to IT support. Before, if someone asked for support on their personal machine, we could only say ‘no.’ Now, if they ask us to do something like help them connect to the VPN from their home, we can say ‘No problem. I’ll connect you.’"
"Bomgar’s integration features allow PlumChoice support reps to use existing toolsets across multiple operating systems. With these integrated tools, support agents are able to fix problems on the first call 92% of the time"