Bomgar Application Environment Overview

The Bomgar application environment is a multi-tier hardware and software environment consisting of the following different components:

The Bomgar Box™ appliance: The Bomgar Box™ appliance is a dedicated hardware device that supports Bomgar's application server components and administrative interfaces and acts as a centralized routing interface for all application communications.
Bomgar Representative Client: The Bomgar Representative Client is used by support desk representatives to remotely access customer workstations and perform chat, file transfer, and remote management operations.
Bomgar Customer Client: The customer client is a small executable that is installed only for the duration of a support session and enables the support representative to gain remote access to the customer's workstation. Upon termination of the session, the program automatically uninstalls.

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Dedicated Appliance
Server-Side Authentication
Encryption
Client Security
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