Symantec Security Assessment: SupportDesk™ 9 Product Penetration

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NOTE: NetworkStreaming has recently changed its name to Bomgar™. We're still the same company with the same excellent product, and Symantec's assessment still applies.

Introduction

In September 2005 Symantec Professional Services partnered with NetworkStreaming to assess the security architecture and implementation of the SupportDesk™ 8 application and appliance. During the engagement, Symantec performed a Product Penetration Assessment to evaluate the application components and related environment against established security best practices. Symantec Professional Services has again partnered with NetworkStreaming to perform a Product Penetration Test of the SupportDesk™ 9 application and appliance.

A product penetration assessment is designed to provide insight into methods of attack against a specific product or suite of applications and present a reasonable example of what an attacker might accomplish. The assessment is not intended to provide a comprehensive security evaluation; rather, it concentrates on modeling specific attack scenarios, identifying vulnerabilities, and validating exploitation possibilities. This document summarizes Symantec's findings.

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