Bomgar Box™ Secure Deployment Guide

Introduction

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The purpose of this paper is to provide an overview of the security features and functionality of the Bomgar Box™ remote support appliance and Symantec's recommendations on the best way to securely deploy this product within your infrastructure.

The Bomgar Box™ provides support professionals the ability to resolve Mac and PC remote support incidents through remote control of the end users' systems. Through the use of an appliance-based solution, Bomgar™ is able to traverse firewalls without the need for port forwarding or any firewall changes. In order to insure privacy, all communications travel through an encrypted SSL connection.

The appliance architecture offers clients the ability to choose how and where it is deployed. Additionally, clients may configure the security features such that it complies with applicable corporate policies or regulations. Security features include role-based access control, secure password requirements, and features to give remote support recipients the ability to resume control of their computers.