Bomgar™ 9.1 Release:

The Next Revolution in Remote Support

Nathan McNeill, VP of Product Management, Bomgar:
I'm going to walk through some of these customizations. The bottom line is with the new Bomgar™ version it really allows your level of customization that no other product on the market allows. Not only with the - you know adding your logo or adding - or customizing the website but also with allowing you to tailor the messaging within the application and the dialogues in the application to your company's needs.

Some of you are gonna want a lot of dialogue with your customers, a lot of prompts, a lot of questioning before you allow privileges. Some of you want to get directly into the session and just let the rep go. It depends on your users, it depends on your company and we allow you to alter that to meet your needs.

So the first note is that the web portal, the portal the customer first sees when they come to give control is completely customizable. The only thing that's not is a small little logo at the bottom that says powered by Bomgar™. Other than that you can change everything. You can decide which of the three initiation options, display name, session key and request form are available as well as the look and feel of the website. Once the customer clicks on the name or initiates the session you have a number of other customizations as well.

If you look at this first one it allows you to customize a prompt that appears if you want it to at the beginning of the session. So you can have the customer agree to whatever terms of use you want them to for your company's needs. Another is the greeting that displays within the chat box at the beginning of the session and then also if a session is orphaned, let's say if a rep logs off or losses connectivity for some reason you can tailor that message as well. Then once you get into a session we also allow you to customize the banner that appears within the chat client so that can be your company's logo and then the message that appears once the session has been uninstalled is also something that you cant tailor and edit.