Bomgar™ 9.1 Release:

The Next Revolution in Remote Support

Nathan McNeill, VP of Product Management, Bomgar:
Beyond LDAP I wanted to point out a few of the other features of LDAP integration and some of these are not - include other aspects as well. For instance, with - we've also allowed you a way to create group policies for your reps. So that you don't have to set permissions for each rep individually, just like you don't have to create new accounts you can pull them back from Active Directory you don't have to set privileges individually for each rep. So you can create groups and make it specific to either a group of local reps or a group of LDAP users.

So this means quickly adding a lot of reps to the machine and quickly assigning privileges. You can create tiers of reps, say for instance you might have one set which is your Tier 1 and they are allowed to view only but not allowed to remote control. Maybe Tier 2 is allowed to remote control plus file transfer and a number of other things. Anyway you want to configure it it's gonna allow you to set those privileges and assign those privileges a lot easier that you could before without as much manual work.

One thing also is that if you wanted to move reps between groups they'll automatically take on the attributes or the privileges of that group. Just a cleaner way of doing that. This is all without modification to your company's Active Directory or LDAP schemer so it doesn't require you to create groups. You can use preexisting groups. If you want to create new groups that's alright as well but it doesn't require that.

With the API what is allowed is read access to the Bomgar Box™ database so that you can pull information for a number of purposes one of which is if you want to create customer ports based on the information about each session. Another would be if you wanted to integrate with a ticketing system, like Remedy or some other system or with a knowledgebase. So for instance you may be able to associate a support session with a particular ticket within a ticket tracking system or you could pull session recordings into your knowledgebase system for future reference.