Bomgar™ 9.1 Release:

The Next Revolution in Remote Support

Nathan McNeill, VP of Product Management, Bomgar:
So you can - and the bottom line with that is you can get user account information like the account, the credentials with which they would access the network and use that same, those same credentials when accessing our appliance. So it's mainly useful in adding representatives to the appliance. So in a scenario let's say you had 300 or 400 reps that you were adding to the appliance in a major deployment. With this you would simply be able to add them from your LDAP directory - from Active Directory without creating the users manually on the appliance.

This has a couple of purposes, one of which is simply ease of deployment in administration, you can add several hundred users very quickly. Another is enhanced security because if you do have several hundred reps and you want - let's say for instance you end up firing a rep because of misconduct. Well if you integrate with LDAP you eliminate him from Active Directory and he's eliminated also from the appliance. Otherwise you'd have to eliminate him in both places along with any other applications he had access to. So it kind of fits within your existing security structure.

One note here I wanted to make is that with our competition - most of our competition is ASP. We're providing software as a service using the same type of product, remote support product. With LDAP particularly that poses a potential risk even if they - and I think at this point Bomgar™ 9.1 is the only remote support product on the market that offers integration with LDAP.

There are some good reasons for that because if you are a service provider it means that basically you're going to have to get access through the service, through the third party service to your directory service, whether it's Active Directory or whatever it may be. So it poses a potential risk. Not necessarily that it's impossible it's just probably a really bad idea. The appliance on the other hand is in-house, it's something that you control, you configure and you control the access to.