Become a Bomgar™ Jedi: Tips from the Master

Joel Bomgar, Founder, CEO and Jedi Master:
Let's move on here. Let's go to ... next feature. Let's talk about the push to start. This is something that's really unique to the Bomgar Box™. A lot of ... very few products actually on the market have a push functionality. What's unique about Bomgar™ is that it has push functionality but it's also, obviously everything is centrally logged in the Bomgar Box™, so it is very secure. The ways the push to start session works is essentially a tech support representative can start a session either by directing some to remote.companyname.com or they can do a push to start. And, we'll talk more about what that looks like from the rep side of things.

They can do a push to start by clicking a button and it will ask them for a computer name or an IP address of a remote system. They can also browse to find that system as well. As soon as they click okay it's going to prompt them. As soon as it finds that system on the network, and it can be any system on the LAN, WAN, or on the other side of the VPN, it's going to do a scan and try to find that system. It will prompt for a user name and password with administrative credentials.

Now, to push any type of software to a remote system is going to require some type of administrative credentials so as soon as you enter a user name and password that has local admin rights to that system, again it doesn't necessarily have to be a domain admin account it just needs to be something that has rights to do that, it will immediately push Bomgar™ to that remote computer and immediately kick off a remote control session.