Become a Bomgar™ Jedi: Tips from the Master

Joel Bomgar, Founder, CEO and Jedi Master:
Let's keep going here and again, like Nathan said, if anybody who has questions please ask them real-time. We'll tabulate the questions throughout the webinar. My goal is to cover as much information as possible to at least open up the avenue to answer your questions so we're going to keep rolling pretty quick. Please ask questions and we'll really focus on the question and answer session at the end once we've had the time to tabulate what the questions are. So anyway, to keep going, a couple of other things that you can do on the administrator's side ... you can eliminate all the promptings when you ask for remote control.

Now, whether you want to do this really depends on what your company's policy is and what your privacy policies are and stuff like that. If your goal is to absolutely get in a remote control session as fast as conceivably possible, you can truly set it where they click the link on the web, they run the app, and you are in the remote control session. Simple as that you are straight in. no additional prompting, no asking for remote control, no, you know, asking for permission for remote control, all of that. It's a check box that's on the user account and you basically go in there and say you do not want to prompt for remote control which means that as soon as you start the session you'll be straight in remote control. You'll be set, no additional prompting.

So, again, you want to have kind of a comfortable level of prompting for the end user to feel comfortable that they're granting you permission on a step-by-step basis. But, at the end of the day, if you are ... the support you do is very transactional, as in the average call is five minutes, then shaving 30 to 45 seconds off the start of a session is absolutely golden and, you know, this check box can maybe knock another ten seconds off. So anyway, something to know if you're really focused on, you know, what is the best way to do it.