Become a Bomgar™ Jedi: Tips from the Master

Joel Bomgar, Founder, CEO and Jedi Master:
If they have user-level rights, Bomgar™ will run as an application on top of Windows on their PC. If they have administrative rights, it will run as a system service. The system service is something much more at the core of Windows. A system service runs in the background. If you do a reboot upon reconnect or if you do a reboot, a system service will still be running after the reboot or even if you log out of the system. If you click start/log out, system services continue to run, applications all shut down. So, the Bomgar Box™ is going to dynamically detect whether the user is user or power user, in which case it will run as an application, or whether they have local administrative rights to their system in which case it will run as a system service which gives you the full reboot/reconnect/login/logout - all of that functionality.

Now, what the "run as admin" feature does, if they have administrative rights on their system, that feature will be left out because you are already are running as a system service and you have all the full capabilities of the Bomgar Box™. If they are running with user-level rights, or power-user rights, what that button does is you can click that button and it will immediately bring up a username and password dialog box on the remote user's system. All you have to do is enter administrative credentials on that system and administrative certainly does not have to be domain administrator credentials. It just merely needs to be something that has local admin rights on their system. Once you enter those credentials, Bomgar™ will move from running as an application to running as a system service.

Once you do that you have all the full capabilities of a reboot/reconnect, a login/log out, you can do anything on their system; all of that. So, typical application if you're, you know, using a lock-down system, you run, it detects its user level rights, you click "run as admin", enter username and password. You're now running as a system service with Bomgar™ and at that point you can click start/logoff, you can log back in as an administrator, you can do anything you need to do on their system. So, the "run as admin" feature, to summarize, is there to allow you to switch Bomgar™ from application mode to system service mode which gives you a lot more capabilities as far as what you can do on their system because, again, it enables the reboot/reconnect, it enables the login/logout. Short of doing that, you will certainly have all the capabilities you would normally have in Bomgar™, they would just be with the local user account that is currently logged in to that system.