Become a Bomgar™ Jedi: Tips from the Master

Nathan McNeill:
Q: Okay. We're going to do a couple more questions. I know we're going a little bit long. This is a question from Jason, "If we have a user initiate via the issue submission or the support request form but none of the reps are logged in, how does the Bomgar Box™ handle that?"

Joel Bomgar:
A: Actually, I believe the Bomgar Box™ would - and Nathan actually you may be able to take that as well. But, I believe that it will just prompt them. It will let them know, you know, "we apologize but no support representatives are currently logged into the queue, we apologize." And, that's actually a configurable message I believe. I believe what prompts is a part of what's called an orphaned session which is essentially if a session starts but there's nobody on the other end you can choose the text that it will prompt that end user with. And, I think by default that text says, "We apologize, no support representatives are currently logged in. We apologize for the inconvenience." And then, you could say, "Please call this number." Nathan, I think, I believe I'm correct on that. You can help clarify on that.

Nathan McNeill:
Yeah, that's correct and actually that text is also customizable. So, if you'd like to enter specialized text that gives your own message when the session is orphaned, you can do that as well. And, one thing I also wanted to mention is that we're going to push URL that gives you the link to the upgrade page. So, that will be available in just a second.

Joel Bomgar:
Excellent. So, if any of you do not have the new version Bomgar™ 9.1, definitely get in the queue for that. It's a major step forward for Bomgar™. It's obviously the best product we've ever released on the market so there it is. I believe it's www.bomgar.com/upgrade. You should be able to push that - it should open your browser to that link. So,, please sign up, get in the queue, and get Bomgar™ 9.1. it's absolutely the best product we've ever released. Next question Nathan. Do we want to knock out a couple more?