Become a Bomgar™ Jedi: Tips from the Master

Nathan McNeill:
Q: Okay. And, this question's from Jonathan. He says, "Do you need file and print sharing turned on in order to use Push and Start?"

Joel Bomgar:
A: You do actually. And, a lot of people normally - any product that uses Push to Start is going to use RPC Port 135 I believe. And, that includes - I mean, that's not unique to Bomgar™. That includes any enterprise application that uses any type of push functionality. That goes down all the way to, you know, Symantec, Norton Antivirus. If you're rolling out the corporate version of Symantec Antivirus 10 and you're dong a push to all of your systems it's going to use the same push mechanism. No, normally that's not a problem, especially on a domain

Normally, even if you have Windows software firewalls installed on your systems, normally, within the domain systems that are trusted and are part of the domain are going to allow computers that are within the domain to connect to each other with the file and print sharing mechanism. So, we really have not - you know, a lot of people do ask us, "Well what about software firewalls, is that going to prevent it?" and stuff like that.

Our experience has been really there has not really been an issue because most of the time systems that are part of a domain are allowed to communicate with other systems that are part of that domain. And, even if file and print sharing is turned off to the outside world, it will allow that within a domain environment. So, yes. Short answer is file and print sharing does have to be available but the good point to that is normally that's not an issue. Especially if you're on the same domain as the end user system because most even software firewalls like Windows firewall will allow you to do that as long as you're on the same domain.