Become a Bomgar™ Jedi: Tips from the Master

Joel Bomgar, Founder, CEO and Jedi Master:
The push to start session feature - any system that's on your LAN or WAN is, obviously you can start a push to start session - you can start a session that way probably a lot faster than you can even get them to a simple web address and get them to click a link. So, great feature there and it supports unattended systems. So, if you're still using some other products to support your servers, perhaps it's a lot more advantageous to use Bomgar™. That way, all your data's recorded, you have video logs of everything that happened, and it's a lot better, from especially a Sarbanes-Oxley or HIPAA perspective, than perhaps using a LAN-based remote control product to access servers which does not have any logs whatsoever to who changed what or who logged in, or what they did.

Exit surveys - definitely want to get those set up and review them often. You can find some great information. And lastly, if you have a DNS name, some companies we've found, especially in the government sectors or Fortune 500, sometimes the Bomgar Box™ is put at a web site that's something like support.jackson.missippi.state.us.northamerica.com on .companyname.com.

If you have a DNS name that's that long and you're reading that to end users over the phone to start sessions, we would highly encourage you to, whoever administers your DNS or whatever, get them to assign a name like support.companyname.com or remote.companyname.com or whatever it is. Make it something easy. You may even have the flexibility of going and registering a real easy domain name on register.com, or GoDaddy, or Yahoo, or One and One, or something like that and picking a name like support - acmesupport.com if your company's name is Acme or something like that. So, quick recap there.