Become a Bomgar™ Jedi: Tips from the Master

Joel Bomgar, Founder, CEO and Jedi Master:
The process is essentially the same if your two appliances are on different subnets which, often maybe we'll have this with some of our customers in New York, they'll have a data center that's actually in Manhattan but they'll also have one somewhere else in New York just to ensure for disaster recovery that they'll have two locations. If that's the case, basically, again you can configure both appliances with different IP addresses and all you have to do is change the DNS name where that DNS name points. Point it from the live Box to the backup Box. That only takes about a number of minutes for the DNS to update. It's not the 78 to 72 hours that updating a route domain of DNS takes, it's merely just a quick DNS update. Again, it'll go through your DNS servers in a matter of minutes and you'll be set.

Very detailed information about that is available at www.bomgar.com. That link there at the bottom - and it's got maybe a three or four page detailed description of disaster recovery with the Box. What's the most effective way and all of that. Let's keep going.

This is basically - let me do a quick recap. If I could pick out of all the information I've covered, the seven most underutilized features and options that I wish everyone was fully aware of, this is what I would pick. Start from the top: using the file store. The file store on the Box is a great place to store files. You know, you can store large files there, you can store, you know, pretty much anything that needs to be commonly accessed and it's available with a simple click of a button. So, use the file store. Second, reboot/reconnect. Just remember you can do that. The "run as admin" feature; if you need to escalate your rights from user-level to administrative rights. eliminating all prompting - you know, make sure that you have the right amount of prompting for the end-user to ensure that they feel comfortable with the process that you're using to start a remote control session but you certainly don't want to put more prompting than is required that they feel comfortable with. Ideally, you want to get in that remote control session as fast as conceivably possible.