Become a Bomgar™ Jedi: Tips from the Master

Joel Bomgar, Founder, CEO and Jedi Master:
All right. Thank you Nathan. I do really appreciate it. Thank you, all of you, for attending. The goal is to make this as informative as we possibly can. We are going to try to cover a whole lot of ground in the presentation, so I'm more concerned with making you aware of all the tips, tricks, and secrets of what the Bomgar Box™ can do more than the technical details of how it does them. So, if you have specific questions as far as what that looks like in the real world, please enter those in and we'll knock those out at the end. So, let's go ahead and jump straight into 'Out of the Box: Where to put the Bomgar Box™. Most of you have probably; those of you who are existing customers, already have that set up.

There's basically three places the Bomgar Box™ can go. We'll go from top to bottom. The best place to put it as a physical device in your network is in a DMZ. The demilitarized zone is usually a secure location that is usually more secure than the internet, but obviously customer facing or internet facing, so less secure than your LAN. The Bomgar Box™ would normally go alongside, in the same rack perhaps, as your email server, your web server, your spam filter, pretty much any device that faces the internet but does need to be in a secure location. If you don't have a DMZ, or if your network is essentially just segmented internal and external, it's normally best just to put the device outside your firewall. You want the Box to have a public IP address being an IP address that's routable from the internet, is available to the internet, and is visible by those on the internet so you can do remote control sessions to those people. What we don't recommend, which is certainly possible, is to put the Box inside your firewall and then do port forwarding to the Box. While that certainly would technically work, obviously the benefit is you want that outside your network or in a DMZ so that it is customer facing and all the best security is in place. Our goal is obviously to enable you to drop our Box in place with no changes whatsoever to your firewall.

Let's jump in. That graphic's probably too small to see the details, but kind of a high level of where the Box fits; it's normally a single Box at the support rep's office. Then, the individuals either at that office or support agents that are in the field, on the road, certainly can access that no matter where they are and they can run remote control sessions no matter where they are as well. Let's go ahead and jump straight in to real ... we're going to blaze through the quick high level of how our product works, just for a quick refresher, and we'll jump straight into the nitty gritty details of the fun stuff that can make you more productive and lets you get the most out of Bomgar™.