Become a Bomgar™ Jedi: Tips from the Master

Joel Bomgar, Founder, CEO and Jedi Master:
Let me skip over to site aliases real quick. A couple other tips you can do, if you find that you're going to be in a tech support session for a long period of time, the speed of a Bomgar™ session is dictated by how much information is going between the two systems and the bandwidth of the connection. Normally, you can't control the bandwidth but you can control how much information goes back and forth. If you drop the screen resolutions, especially with some of today's laptops that are running 1600 or 1900x1200 something like that, if you drop that down to maybe 1024x768, or 800x600, you're transferring a whole lot less screen information and it significantly speeds up your session.

So, probably not worth doing if you're only going to be on the phone, five, ten, fifteen minutes. But, if you anticipate your going to be on the phone with a customer for issues that linger throughout the day, it's something that you can drop the resolution down and it will speed things up a lot. So, a few other things you can do on the support rep side, in the settings dialog box, in the tech support rep client, there's three checkboxes at the bottom that I'll cover real quick.

One checkbox automatically requests screen sharing. You can check that if, anytime you take a session out of the queues, if you want to immediately to ask the end user to start a remote control session, you can enable that and prompt for that. You can also, bottom left option, you can automatically attach that session so that every session in your window is a separate window and then the right check boxes, you can actually prompt anytime someone enters the queue, you can immediately prompt it yes/no, do you want to start a session with this user? So, some things you can do there.