Become a Bomgar™ Jedi: Tips from the Master

Joel Bomgar, Founder, CEO and Jedi Master:
Obviously, our product has supported for a long time the ability to fully brand the public site, which is the customer facing, or employee facing, or client-facing site where tech support issues are initiated. You can edit; it's all very straightforward HTML. You can edit that with your own look and feel. You can even embed parts of that session initiation page into your own website so you don't even, necessarily, need to direct them to the Box. You can actually just display that on there.

So, all right. Let me talk ... keep going here. File store: one of the exciting things you can do is, our Box has a place where you can upload frequently used files, so if you find a typical application you may find that, out of 20 tech support reps, they're constantly sending customers different versions of patches, different versions of this, maybe they're using different VPN clients. The file store on the Box is the perfect place to include a list of the files that are frequently going to be used. And, you can let your tech support reps know that, look, anytime you need a VPN client please get that client from remote.customer, you know, .companyname.com/files. It's basically a real simple, straightforward STP where you can upload frequently used files. They're all on the Box. Anybody who needs those files, from a tech support rep perspective, they're all using the same versions. You don't have issues with each tech support rep in having their own set of files that they use frequently, or utilities, or whatever. You can keep the latest versions in one centralized location.

I'll cover some of the rest of this pretty quick, but there's a version 9.1 of our product includes an application programming interface that actually enables you to start sessions from a means other than ... maybe you have a ticket tracking system and you want to start sessions from that, or maybe you want to pull data from the Bomgar Box™ and tie it in with your own ticket tracking system. So, we have an API to do that. It's very straightforward. You can pull that data or you can start sessions with Bomgar Box™ that way.