Become a Bomgar™ Jedi: Tips from the Master

Joel Bomgar, Founder, CEO and Jedi Master:
Keep rolling through this. We already talked a little bit about exit surveys; version 9.1 of our product includes very robust exit surveys. By default it's very simple. I believe it asks you, you know, please rate your experience with this tech support rep 1-5 and then you can leave comments about your experience and that's all, of course, available via the admin interface on the back end. But, in the new version 9.1, we have very robust back end survey data so you can set up yes/no questions, you can set up checkboxes, you can set up radio buttons. You can, essentially, ask any type of questions. You can build a survey. It's all web based, it's all drop-downs, it's all very easy.

You can build a survey that says, hey, I want to ask them, you know, was your problem resolved? Yes or no? Rate your experience 1-5 with this tech support rep. You know, which of the following services would you be interested in that we provide as a company? If they check, hey, give me a call about, you know, voice-over IP phone service perhaps, you know, you could turn those over to your sales team and they could chase those leads.

So, it's an opportunity for you to build a survey that says whatever you want including, you know, hey would you like someone to follow up with you about how we can better serve you in these areas? If they check those two checkboxes, the logging and reporting would show those up and you can immediately contact that customer.