Become a Bomgar™ Jedi: Tips from the Master

Joel Bomgar, Founder, CEO and Jedi Master:
So, great video capture mechanism. It converts to flash, it's crystal clear, it's beautiful. So, anyways, lots of fun from the logging and reporting perspective. A couple of other things you can do; you can customize the banner that displays on the chat window when a customer is running a session. So, by default I believe it's a 480x40 pixel, something like that, banner at the top that we're streaming there by default. You can customize that look and feel to your own company.

Keep running through these pretty quick. You can also, if you choose to do this, this is not on by default but the administrative interface allows you to, if you choose, to allow your end users to download a chat or even a video session of everything that happened during that session. So, if you have any of your end users that are a little reluctant to do a remote control session, you can assure them that, look, at the end of the remote control session, you'll have the capability of downloading this little file which will play back a full video recorded session of everything that happened during the session and you can download a chat ... of the entire chat that took place between me and you, and it really gives them a lot of confidence that they know they basically have a full recording of everything that happened. Now, you may not want to make that available to your end users, you know, it again depends on your own company's policies but all of those options are available to you.

A few other things you can do, all of the help text that displays on the public site is editable. We won't talk about that a whole lot, but you can choose whether the rep list displays, whether the list of starting a session from the web with a support issue displays, whether the session key box displays, and you can edit all the text around those so you can match the look and feel of your company as well.