Become a Bomgar™ Jedi: Tips from the Master

Joel Bomgar, Founder, CEO and Jedi Master:
What the back end, what you're looking at on the slide right now, is that you actually have the capability of pushing to even a completely unattended system. By default, in the settings of the Bomgar Box™, it's going to prompt you that if you do push the client to an unattended system it will prompt them for say ten seconds and asking or just basically letting them know someone ... a tech support representative has initiated a session to your computer. It will start the chat window on their screen and it will ask them if they want to allow remote control to start.

If, by default, if they do not answer at all it will deny remote control and just remain in a chat session. That's configurable from the administrative side. You can actually choose, especially if you're pushing to unattended servers, you can actually set it to allow if the answer, you know, if nothing is prompted. That way, if you're pushing the client to a server say sitting in a dark server room, it's gong to prompt for about five seconds and let them know, "Hey, someone's trying to connect," just in case somebody is sitting at the console. But, if nobody's sitting at the console it will go ahead and allow remote control.

So, the push to start function really allows you, and we'll talk a little bit more about it later, really allows you to push to any attended or unattended computer anywhere on your LAN or WAN. And then, of course, directing users to remote.companyname.com or whatever your DNS name enables you to start remote control sessions with any user anywhere in the world.