Become a Bomgar™ Jedi: Tips from the Master

Nathan McNeill, VP of Product Management & Moderator:
Good afternoon and welcome all of you to today's webinar from Bomgar™: How to Become a Bomgar™ Jedi. We're going to learn some tips and tricks for how to use the Bomgar Box™ to its fullest. First off, this is Nathan McNeill, V.P. of Product Management. We're also going to have Joel Bomgar on the call; Bomgar's™ CEO. I wanted to get a couple of housekeeping things out of the way first. If you have any questions, ask them as you have them throughout the presentation. We will be taking questions at the end, but you want to go ahead and get those in because we're going to be filtering those as we go along. You should see a button at the bottom that lets you maximize the slide deck; make it a little bit bigger, make it easier to view. And also, if you have any technical problems, please enter those as questions as well and we will try to address those quickly.

So, to get started, I wanted to give you a little bit of information just about Bomgar™ and how we got started. We were founded in 2003. We do remote control support solutions that allows a support agent to take control - excuse me - of virtually any system, located anywhere in the world, in just a few seconds. The support rep would direct the user to a website, and have them click on a link, and then give the rep control. We have over 2,000 customers in all 50 states and 30 countries. And, we are exclusively focused on the support professional on that particular market. And, to introduce Joel Bomgar, he is Bomgar's™ CEO. He's certified from Microsoft, Cisco, Novell, HP, and Scubadiving and is a 3rd degree Bomgar Box™ black belt. And also, for this presentation, Joel has agreed upon Marketing's request to do the entire presentation talking like Yoda.

Let's see, the game plan for today is Joel's going to go over how to get the appliance out of the box, where to put it, and why. Then a little bit of "wax on, waxoff" starting with the basics going through how to use basic Bomgar Box™ features before we get into more detailed information, and then some Bomgar™ secrets. Things that we didn't really mean to hide, but ended up a little bit lower down the list; some things for the administrator and some things for support rep. We think you're going to find these things to be very useful. And also, "I get up again": appliance disaster discovery. So, when the worst happens, how to recover from it quickly and get your business back online. So, with that, I'm going to introduce Joel Bomgar. Joel?