Bomgar Representative User's Guide

How to Use the Representative Client

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Jump

Jump to an unattended remote computer to start a session without end-user assistance. You can Jump to any computer on your LAN/VPN or on a network with a Jumpoint agent, or you can Jump to a computer on which you have installed a Jump client. You must have administrative credentials to the remote computer.

To Jump without a client, open the Jump dialog from:
• the Support menu at the top of the representative client
• the Start button above your personal queue
• the Jump To... button above the Jump interface
• the right-click menu of the system tray icon

Next, select the appropriate network for the computer and either enter its hostname or IP address or browse to it from the network directory. Then click Jump to request access to that computer. You must have valid credentials for the remote computer. If no end-user is present to accept or deny the session, the session will respond with the default configured in the User Accounts section of the administrative interface.