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Bomgar Representative User's Guide

How to Use the Representative Client

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Representative Chat

The primary tab of the representative client gives your options for starting a support session or a presentation and also allows you to chat with another logged-in representative.

If you are a member of one or more support teams, click on the tab for whichever team you would like to chat with. You can chat with one or all members of that team. If enabled, you can also click on the General tab to chat with all logged-in representatives. When you go back to your Personal tab, you will remain in the chat for the group from which you just tabbed away.

Other Options

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> Introduction
> Administrative Interface
User Login
Status
My Account
Options
Customer Client
Exit Surveys
Support Teams
Jump Technology
Jump Clients
Canned Messages
Presentation
User Accounts
Security Providers
Group Policies
Reports
Public Site Configuration
HTML Template
File Store
Languages
Search
Software Management
Security
Site Configuration
Email Configuration
Support
> Representative Client
Representative Chat
Queues
Jump Interface
Settings
Running a Session
Session Keys
Jump
Presentation
Chat
Screen Sharing
Screen-sharing Tools
File Transfer
Command Prompt
System Info
Summary
Session Tools
Rep Exit Survey
> Customer Client
Public Site
Support Interface
Application Sharing
Presentation Interface
Customer Exit Survey
> Troubleshooting
> Licensing & Support
> Copyrights
Representative Chat

 

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