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| Licensing restrictions and tech support: Bomgar™ remote desktop access user's guide | Free Trial | Support Virtualization Blog | Webcasts |
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Bomgar Representative User's Guide Licensing & Tech Support
Licensing RestrictionsOne Bomgar license enables one support representative at a time to troubleshoot an unlimited number of remote computers. Although multiple accounts may exist on the same license, two or more licenses (one per concurrent support representative) are required to enable multiple support representatives to troubleshoot simultaneously. * Starter Service accounts are limited to 25 Jumpoints and/or Jump clients per license. Tech SupportAt Bomgar, we are committed to offering the highest quality service by ensuring that our customers have everything they need to operate with maximum productivity. If you ever need help with a Bomgar product, please contact Bomgar tech support consultants toll-free at 1.877.8BOMGAR x2 or internationally at +01.601.519.0123 x2. You can also reach us at support@bomgar.com. Technical support is provided with annual purchase of our maintenance plan.
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Index > Introduction > Installing the Rep Client > How to Use the Rep Client Rep Client Overview Settings Settings: Support Settings: Presentation Dashboard Dashboard: Monitoring Representative Chat Running a Session Session Keys Queues: Personal Queues: General Queues: Sort Jumpoint Jumpoint: Hostname/IP Jump Clients Jump Clients: Stats Jump Clients: Browse Presentation Presentation: Scheduling Presentation: Applications Session Overview Session Tools Chat Screen Sharing Screen Sharing (cont.) Screen Sharing Tools File Transfer File Transfer Tools Command Prompt Command Prompt Tools System Info System Info (cont.) System Info Tabs System Info Tools Summary Rep Exit Survey > What the Customer Sees Public Site Customer Interface Screen Sharing Privacy Screen Automatic Log On Show My Screen Presentation Interface Customer Exit Survey Troubleshooting > > Copyrights |
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