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Bomgar Representative User's Guide

What the Customer Sees

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Customer Exit Survey


After the session is complete and if a Jump client is not installed for later access, your customer will be notified that you can no longer see or access his or her computer and that Bomgar has been completely uninstalled.

If your administrator has enabled an exit survey, your customer will then be directed to a survey asking him or her to rate the session experience. Your administrator can fully customize this survey from the administrative interface and review the answers later from the session reports.

Uninstall

Customer Exit Survey

 

Index


> Introduction
> Installing the Rep Client
> How to Use the Rep Client
Rep Client Overview
Settings
Settings: Support
Settings: Presentation
Dashboard
Dashboard: Monitoring
Representative Chat
Running a Session
Session Keys
Queues: Personal
Queues: General
Queues: Sort
Jumpoint
Jumpoint: Hostname/IP
Jump Clients
Jump Clients: Stats
Jump Clients: Browse
Presentation
Presentation: Scheduling
Presentation: Applications
Session Overview
Session Tools
Chat
Screen Sharing
Screen Sharing (cont.)
Screen Sharing Tools
File Transfer
File Transfer Tools
Command Prompt
Command Prompt Tools
System Info
System Info (cont.)
System Info Tabs
System Info Tools
Summary
Rep Exit Survey
> What the Customer Sees
Public Site
Customer Interface
Screen Sharing
Privacy Screen
Automatic Log On
Show My Screen
Presentation Interface
Customer Exit Survey
Troubleshooting
> Licensing & Support
> Copyrights
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