Customer Support Interface

Your administrator can determine which messages your customer will see before the session begins. Messages that may be displayed include a customer agreement, a greeting, and terms and conditions of using the Bomgar customer client.

During the session, the customer can chat with you and can request to send files to your computer. The red X button immediately stops screen sharing and disables any permissions the representative might have had; the customer can also choose to close the session entirely, uninstalling the software from his or her computer.