Bomgar Representative User's Guide

What the Customer Sees

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Public Site

The public site is the support portal for your Bomgar Box, where your customers go to request a support session. On this page, the customer can initiate a session by clicking a representative's name, submitting a session key, or filling out a front-end survey.

If the front-end survey is enabled, the customer will be asked to select either a representative name or a specific type of issue, depending upon the settings your administrator has put in place. Your customer can also enter his or her name, company name, and a description of the problem. Your administrator optionally might include a Company Code field to help with issue tracking.

Based on the method of session initiation, your customer will be placed either in the selected representative’s queue or in the queue for the team assigned to handle the selected issue.

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