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Bomgar Representative User's Guide

How to Use the Representative Client

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Representative Exit Survey

At the end of the session, you may be prompted to fill out a short survey regarding the session. Your administrator can fully customize the questions through the administrative interface and can review the results from the session reports. If one or more of the questions is required, you will not be allowed to close the session until you have answered those questions.

Representative Exit Survey

 

Index


> Introduction
> Installing the Rep Client
> How to Use the Rep Client
Rep Client Overview
Settings
Settings: Support
Settings: Presentation
Dashboard
Dashboard: Monitoring
Representative Chat
Running a Session
Session Keys
Queues: Personal
Queues: General
Queues: Sort
Jumpoint
Jumpoint: Hostname/IP
Jump Clients
Jump Clients: Stats
Jump Clients: Browse
Presentation
Presentation: Scheduling
Presentation: Applications
Session Overview
Session Tools
Chat
Screen Sharing
Screen Sharing (cont.)
Screen Sharing Tools
File Transfer
File Transfer Tools
Command Prompt
Command Prompt Tools
System Info
System Info (cont.)
System Info Tabs
System Info Tools
Summary
Rep Exit Survey
> What the Customer Sees
Public Site
Customer Interface
Screen Sharing
Privacy Screen
Automatic Log On
Show My Screen
Presentation Interface
Customer Exit Survey
Troubleshooting
> Licensing & Support
> Copyrights
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