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Bomgar Representative User's Guide

How to Use the Representative Client

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System Info (cont.)

The Memory and Processes view auto-update every 10 seconds. You can toggle the auto-update on and off.

View more detailed information on the Devices, Processes, Events, and Programs tabs. Because the large amount of data that can be pulled may result in slow transmission times, you can choose to start your view with only the Overview tab or to pull data for all tabs. If you choose to start with Overview Only, you can gather data for the other tabs by going to the tab you need to view and clicking the Refresh button at the top of that section.

NOTE: The system information layout varies across remote system platforms.

System Info Overview

 

Index


> Introduction
> Installing the Rep Client
> How to Use the Rep Client
Rep Client Overview
Settings
Settings: Support
Settings: Presentation
Dashboard
Dashboard: Monitoring
Representative Chat
Running a Session
Session Keys
Queues: Personal
Queues: General
Queues: Sort
Jumpoint
Jumpoint: Hostname/IP
Jump Clients
Jump Clients: Stats
Jump Clients: Browse
Presentation
Presentation: Scheduling
Presentation: Applications
Session Overview
Session Tools
Chat
Screen Sharing
Screen Sharing (cont.)
Screen Sharing Tools
File Transfer
File Transfer Tools
Command Prompt
Command Prompt Tools
System Info
System Info (cont.)
System Info Tabs
System Info Tools
Summary
Rep Exit Survey
> What the Customer Sees
Public Site
Customer Interface
Screen Sharing
Privacy Screen
Automatic Log On
Show My Screen
Presentation Interface
Customer Exit Survey
Troubleshooting
> Licensing & Support
> Copyrights
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