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Bomgar Representative User's Guide

How to Use the Representative Client

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Command Prompt

Remote command prompt enables a representative to open a virtual command line interface to the customer's computer. The representative can then type locally but have the commands executed on the remote computer. You can work from multiple shells. Your administrator can also enable remote shell recording so that a Flash (.flv) video of each shell can be later viewed from the session report.

NOTE: Command prompt is not currently available for Windows Mobile.

Command Prompt

 

Index


> Introduction
> Installing the Rep Client
> How to Use the Rep Client
Rep Client Overview
Settings
Settings: Support
Settings: Presentation
Dashboard
Dashboard: Monitoring
Representative Chat
Running a Session
Session Keys
Queues: Personal
Queues: General
Queues: Sort
Jumpoint
Jumpoint: Hostname/IP
Jump Clients
Jump Clients: Stats
Jump Clients: Browse
Presentation
Presentation: Scheduling
Presentation: Applications
Session Overview
Session Tools
Chat
Screen Sharing
Screen Sharing (cont.)
Screen Sharing Tools
File Transfer
File Transfer Tools
Command Prompt
Command Prompt Tools
System Info
System Info (cont.)
System Info Tabs
System Info Tools
Summary
Rep Exit Survey
> What the Customer Sees
Public Site
Customer Interface
Screen Sharing
Privacy Screen
Automatic Log On
Show My Screen
Presentation Interface
Customer Exit Survey
Troubleshooting
> Licensing & Support
> Copyrights
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