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File Transfer
During a session, you can transfer files and even entire directories both to and from the remote computer. You do not have to have full control of the customer's computer in order to transfer files.
Depending upon the permissions your administrator has set for your account, you may be allowed only to upload files to the remote system or to download files to your local computer. File system access may also be restricted to certain paths on the remote or local system, thereby enforcing that uploads or downloads occur only in certain directories.
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