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Bomgar Representative User's Guide

How to Use the Representative Client

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How to Use the Representative Client


After downloading the Bomgar representative client, log in by right-clicking the Bomgar system tray icon. From the icon menu, select Login. If the system tray icon is not available, you can launch the representative client from its directory location. By default, this location in Windows is C:\Program Files\Bomgar\Representative.

NOTE: This location will differ for the Mac or Linux representative client.

At the prompt, enter your username and password. Alternatively, if your administrator has configured a Kerberos server to enable single sign-on, you can log into the representative client without entering your credentials.

Once you log in, the icon color will change from gray to orange, and the representative client will open. If you close the representative client but remain logged in, you can reopen the window by double-clicking the system tray icon or by right-clicking the icon and selecting Show Window.



 

Index


> Introduction
> Installing the Rep Client
> How to Use the Rep Client
Rep Client Overview
Settings
Settings: Support
Settings: Presentation
Dashboard
Dashboard: Monitoring
Representative Chat
Running a Session
Session Keys
Queues: Personal
Queues: General
Queues: Sort
Jumpoint
Jumpoint: Hostname/IP
Jump Clients
Jump Clients: Stats
Jump Clients: Browse
Presentation
Presentation: Scheduling
Presentation: Applications
Session Overview
Session Tools
Chat
Screen Sharing
Screen Sharing (cont.)
Screen Sharing Tools
File Transfer
File Transfer Tools
Command Prompt
Command Prompt Tools
System Info
System Info (cont.)
System Info Tabs
System Info Tools
Summary
Rep Exit Survey
> What the Customer Sees
Public Site
Customer Interface
Screen Sharing
Privacy Screen
Automatic Log On
Show My Screen
Presentation Interface
Customer Exit Survey
Troubleshooting
> Licensing & Support
> Copyrights
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