Bomgar Representative User's Guide

How to Use the Representative Client

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Chat

Throughout the support session, you can chat with your remote customer. You do not need to have screen sharing permissions before beginning chat. If your administrator has configured canned messages, you can click on the arrow at the lower right of the chat input area to insert predefined messages into the chat.

If one or more representatives are sharing the session, you can choose to chat with all participants or to select one name – customer or representative – for a private chat. The chat window records not only the messages and the time they were sent; it also serves as a running log of everything that happens throughout the session, including files transferred and permissions granted.

To push a file through the chat interface, click on the Send File button. Pushing a URL through the chat interface will automatically open a browser on the remote computer and direct it to the designated site.

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