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Bomgar Representative User's Guide

How to Use the Representative Client

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Jump Clients: Stats

Jump clients send statistics to the Bomgar Box on a defined interval. Based on the options your administrator sets, you may see the remote computer’s operating system, uptime, CPU, disk usage, and a screen shot from the last update. Jump clients also include a custom text field for a friendly name or description, making sorting, searching, and identifying Jump clients faster and easier. Comments can be set for a group of Jump clients via the mass deployment wizard of the administrative interface. You can also set comments for an individual Jump client by selecting a Jump client from the representative interface, right-clicking, and selecting Set Comments.

Jump Clients

 

Index


> Introduction
> Installing the Rep Client
> How to Use the Rep Client
Rep Client Overview
Settings
Settings: Support
Settings: Presentation
Dashboard
Dashboard: Monitoring
Representative Chat
Running a Session
Session Keys
Queues: Personal
Queues: General
Queues: Sort
Jumpoint
Jumpoint: Hostname/IP
Jump Clients
Jump Clients: Stats
Jump Clients: Browse
Presentation
Presentation: Scheduling
Presentation: Applications
Session Overview
Session Tools
Chat
Screen Sharing
Screen Sharing (cont.)
Screen Sharing Tools
File Transfer
File Transfer Tools
Command Prompt
Command Prompt Tools
System Info
System Info (cont.)
System Info Tabs
System Info Tools
Summary
Rep Exit Survey
> What the Customer Sees
Public Site
Customer Interface
Screen Sharing
Privacy Screen
Automatic Log On
Show My Screen
Presentation Interface
Customer Exit Survey
Troubleshooting
> Licensing & Support
> Copyrights
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