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Bomgar Representative User's Guide

How to Use the Representative Client

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Jumpoint

Bomgar's Jump technology enables you to connect to an unattended remote computer to start a session without end-user assistance. You can Jump to any computer on your LAN/VPN or on a network with a Jumpoint agent, or you can Jump to a computer on which you have installed a Jump client. To Jump without a pre-installed client, open the Jump dialog from:
  • the Support menu of the representative client
  • the Start button above your personal queue
  • the Jump To... button above the Jump interface
  • the right-click menu of the system tray icon
Jump To...

Jumpzone

 

Index


> Introduction
> Installing the Rep Client
> How to Use the Rep Client
Rep Client Overview
Settings
Settings: Support
Settings: Presentation
Dashboard
Dashboard: Monitoring
Representative Chat
Running a Session
Session Keys
Queues: Personal
Queues: General
Queues: Sort
Jumpoint
Jumpoint: Hostname/IP
Jump Clients
Jump Clients: Stats
Jump Clients: Browse
Presentation
Presentation: Scheduling
Presentation: Applications
Session Overview
Session Tools
Chat
Screen Sharing
Screen Sharing (cont.)
Screen Sharing Tools
File Transfer
File Transfer Tools
Command Prompt
Command Prompt Tools
System Info
System Info (cont.)
System Info Tabs
System Info Tools
Summary
Rep Exit Survey
> What the Customer Sees
Public Site
Customer Interface
Screen Sharing
Privacy Screen
Automatic Log On
Show My Screen
Presentation Interface
Customer Exit Survey
Troubleshooting
> Licensing & Support
> Copyrights
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