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Sort Queues
Sort your queues by several criteria, including the length of time the customer has been in queue, the customer's name, issue category, etc. All criteria may not be available depending on the manner in which the customer initiated the session.
Once the customer is in queue, either double-click the customer entry or select the entry and click the Accept button. This opens a new tab for that session at the top of the representative client. You can run multiple sessions simultaneously. A new tab will be created for each session.
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