Bomgar Representative User's Guide

How to Use the Representative Client

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Session Keys

One method of starting a support session is through the use of one-time, randomly generated session keys. When your customer calls with a support request, generate a new session key from:

• the Support menu of the representative client
• the Start button above your personal queue
• the Session Key button above your personal queue
• the right-click menu of the system tray icon

Direct your customer either to go to the unique URL or to enter the session key on your public site. After initiating the customer client executable, your customer will appear in your personal queue.

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