Bomgar Representative User's Guide

Introduction

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Welcome to on-demand remote support through the Bomgar Box. This guide is designed to help you install bomgar onto your computer and understand the features of the solution. Bomgar enables you to support your customers remotely by connecting to them through the Bomgar Box. Use this guide only after your administrator has performed the initial setup and necessary configuration for your Bomgar Box. Once your appliance is properly installed, you can begin supporting customers immediately. Should you need any assistance, please contact us toll-free at 1.877.8BOMGAR x2 or internationally at +01.601.519.0123 x2. You can also email us at support@bomgar.com.

More on remote desktop access with the Bomgar Box

Using This Guide

Installing the Representative Client provides instructions for downloading the Bomgar representative client to your computer in order to provide remote support.

How to Use the Representative Client outlines the functionality of the software and shows you have to manage a remote support session.

What Your Customer Sees gives you an overview of how your remote customer will initiate a support session and communicate with you during that session.

Should your remote customer have difficulty connecting to you, Troubleshooting Bomgar Connections offers some possible solutions for the problem.

Licensing Restrictions summarizes the extent of Bomgar licenses, and Tech Support provides ways to contact our technical support consultants should you have any questions.