![]() |
Bomgar Representative User's Guide Introduction
Welcome to on-demand remote support through the Bomgar Box. This guide is designed to help you install bomgar onto your computer and understand the features of the solution. Bomgar enables you to support your customers remotely by connecting to them through the Bomgar Box. Use this guide only after your administrator has performed the initial setup and necessary configuration for your Bomgar Box. Once your appliance is properly installed, you can begin supporting customers immediately. Should you need any assistance, please contact us toll-free at 1.877.8BOMGAR x2 or internationally at +01.601.519.0123 x2. You can also email us at support@bomgar.com. More on remote desktop access with the Bomgar Box Using This Guide Installing the Representative Client provides instructions for downloading the Bomgar representative client to your computer in order to provide remote support. How to Use the Representative Client outlines the functionality of the software and shows you have to manage a remote support session. What Your Customer Sees gives you an overview of how your remote customer will initiate a support session and communicate with you during that session. Should your remote customer have difficulty connecting to you, Troubleshooting Bomgar Connections offers some possible solutions for the problem. Licensing Restrictions summarizes the extent of Bomgar licenses, and Tech Support provides ways to contact our technical support consultants should you have any questions. |
|
Index > > Installing the Rep Client > How to Use the Rep Client Rep Client Overview Settings Settings: Support Settings: Presentation Dashboard Dashboard: Monitoring Representative Chat Running a Session Session Keys Queues: Personal Queues: General Queues: Sort Jumpoint Jumpoint: Hostname/IP Jump Clients Jump Clients: Stats Jump Clients: Browse Presentation Presentation: Scheduling Presentation: Applications Session Overview Session Tools Chat Screen Sharing Screen Sharing (cont.) Screen Sharing Tools File Transfer File Transfer Tools Command Prompt Command Prompt Tools System Info System Info (cont.) System Info Tabs System Info Tools Summary Rep Exit Survey > What the Customer Sees Public Site Customer Interface Screen Sharing Privacy Screen Automatic Log On Show My Screen Presentation Interface Customer Exit Survey Troubleshooting > Licensing & Support > Copyrights |
|
|
The Adobe® logo is a registered trademark of Adobe Systems Incorporated in the United States and/or other countries. |
| © 2003-2010 Bomgar Corporation | All Rights Reserved | Remote Desktop Access & Control | Remote Support Software | Remote Access Software |
| Remote Desktop Control by BOMGAR | Privacy | About Sitemap | Remote PC Access | Mac Remote Access | Linux Remote Access | Remote Control BlackBerry & Windows Mobile |
| BOMGAR, BOMGAR BOX, JUMP and UNIFIED REMOTE SUPPORT are trademarks of Bomgar Corporation; other trademarks shown are the property of their respective owners | |

