Bomgar Administration User Guide

Introduction

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This guide is designed to help you administer your Bomgar software. The Bomgar Box serves as the central point of administration and management for your Bomgar software and enables you to log in from anywhere that has internet access in order to download the representative client to virtually support your end-users. Use this guide only after you have performed the initial set up and configuration of the Bomgar Box as detailed in the Getting Started Guide. Once Bomgar is properly installed, you can begin supporting customers immediately. Should you need any assistance, please contact us toll-free at 1.877.8BOMGAR x2 or internationally at +01.601.519.0123 x2. You can also email us at support@bomgar.com.

Summary: remote access administration on the Bomgar Box

Using This Guide

Using the Administrative Interface details the settings available for configuring your Bomgar software,

Establishing a Remote Connection is a brief troubleshooting guide should your remote customer experience difficulty connecting to you.

Security offers some best practices for secure deployment of the Bomgar Box.

Licensing Restrictions summarizes the extent of Bomgar licenses, and Tech Support provides ways to contact our technical support consultants should you have any questions.