Bomgar B100 Appliance User's Guide

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Establishing a Remote Connection

Bomgar solutions are designed to work transparently through firewalls, enabling a connection with any computer with internet connectivity. However, with certain highly secured networks, some configuration may be necessary.

• Ports 80, 443 and 8200 need to be open for outbound TCP traffic.

NOTE: Port 8200 is used as a rollover port for 443 and is not strictly required, though it is recommended.

• Internet Security software (such as software firewalls) must not block Bomgar executable files from downloading. Some examples of software firewalls include MacAfee Security, Norton Security, and Zone Alarm.

If you do have a software firewall, you may experience some connection issues. To avoid such issues, configure your firewall settings to allow the following executables:

NOTE: {uid} will be a unique identifier consisting of letters and numbers.

• bomgar-scc-{uid}.exe

• bomgar-scc.exe

• bomgar-pac-{uid}.exe

• bomgar-pac.exe

• If you should still have difficulty making a connection, contact Bomgar support:

Toll-free: 1-866-652-3177

International: +01-601-519-0123

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