Take a tour of the capabilities available to a technician during a remote desktop control session.
- Request remote control permissions
- Request higher level of control
- Manually refresh screen view
- View alternate monitor
- View screen at full size or scale to your screen
- Switch to full screen mode to reduce space taken up by rep console
- Set image quality for better performance or display quality
- Use Virtual Pointer for training
- View customer mouse movements
- Enable privacy screen to hide sensitive information from unauthorized end users
- Reboot and reconnect with temporary access credentials
- Share your screen with a customer or give them full control
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