- Customer can begin a remote desktop control session by:
- Clicking rep name
- Entering session key
- Clicking link from email
- Submitting support issue (configurable by administrator)
- After submitting, customer will be prompted to download and run customer client
- When connected, customer will be notified that they are chatting with the technician, and client window will maximize when messages are sent
- Customer prompted to allow or disallow file transfer
- Customer chooses level of remote control to give to technician when screen sharing requested
- Technician can use Virtual Pointer for training if customer does not wish to give full remote desktop control
- Technician can use Privacy Screen to hide desktop from end user
- Customer can give enter access credentials to enable technician to reboot system
- Technician can show his/her screen to and give remote control to end user
- Customer can exit session by clicking red X, completely uninstalling customer client
- Customer takes exit survey and/or download session recording
|