Training: Chat Basic

Training Videos

First Login

Customer Connection

Download Rep Console

SSL Certificate CA

SSL Certificate Self-Signed

Screensharing Basics

File Transfer Basics

Session Management

Chat with a remote end user during a support session and view other features available with chat.
  • Create canned messages
  • Use canned message during a support session
  • Run sessions using Click-To-Chat
  • Run sessions using the full customer client
  • Elevate a Click-To-Chat session to the full customer client
  • Share files via the chat interface
  • Push a URL to the remote computer