Remote Control
~Jump™ Technology for Unattended Remote PC Control
• Push a remote desktop connection to any PC anywhere in your LAN
• Push a remote desktop connection to any PC anywhere within a remote network that has a Jumpoint™ configured
• Gain remote control of unattended Windows, Mac, or Linux computers outside of a network you control with the Jump™ client
Multi-Session Support
A simple tabbed interface simplifies management of multiple simultaneous Mac, Linux, and PC remote control sessions.
Special Actions
Access the Registry Editor and Event Viewer from the special actions menu in the representative client. View all Control Panel options in a fly-out menu.
~Run with Administrative Rights
Reboot/Auto-Reconnect: Session automatically reconnects after a reboot without customer intervention. Note: Automatic reconnect after reboot not functional in Mac or Linux.
Log On/Off: Log on and off between user accounts on the remote computer.
System Info
View a complete snapshot of the remote computer's system information to speed time to diagnosis and issue resolution. System information includes:
• Device manager
• Running processes
• Security, system, and application events
• Startup programs, installed programs, and Windows updates
• IP usage, UDP usage, ICMP usage, IP information, and TCP usage
• Scheduled tasks
File Transfer
Request access to a customer's file system to send, receive, open, or edit remote files using a few simple controls.
^~Resume File Transfer
If connectivity is lost during the transfer of files, the transfer can be resumed upon reconnecting to the session.
*^~Session Rewind
Set a Windows restore point via the Special Keys drop-down once screen sharing is established, allowing you to erase changes made after a certain point. Note: Not available for Windows Vista.
^~Multi-Monitor Support
View the user's entire desktop, even if that includes multiple monitors in multiple configurations. Only one display at a time can be viewed.
*^~Safe Mode
Support remote computers even when only the minimum drivers are running. In addition, you can reboot a remote Windows XP or Vista machine in Safe Mode and have the customer remain in Safe Mode upon reconnect.
Remote Command Shell
Run command prompts on the remote computer via a virtual command line interface to increase the speed of remote troubleshooting. This information is logged in session reports.
Customer Security
The customer always has overriding control of the mouse throughout the entire session, and a prominent "Stop Session" button automatically halts the remote desktop connection when pressed. Bomgar™ remote access software automatically uninstalls at the end of the session.
256-bit AES SSL Encryption
Bomgar™ remote desktop connection traffic is protected by 256-bit AES SSL encryption to ensure that the entire datastream is fully secure. PC remote control software logins are password-protected, and all logins are via SSL-secured website.
*^~Application Sharing
Customers can restrict screen sharing to a specific application to allow a representative to troubleshoot that program without gaining unnecessary access to other applications.
Ultra-Small Download
The customer and rep can start a remote desktop connection in about 10 seconds. Bomgar's remote client download is only about 500K, making it fast even over dial-up.
*^~Reverse Screen Sharing
During a session, "flip" the remote connection to enable the customer to view your screen for training purposes, and grant mouse and keyboard control of your computer to the customer.
Customer Downloads
After you resolve your clients' problems, they can download a copy of their chat transcript and a Flash (.flv) recording of their support session. If the issue arises again, they may not need to call you.
*~Virtual Pointer
Display a pointer on the remote customer's screen during a view-only session.
*^~Presentation Mode
Perform training sessions by showing your screen to up to 15 participants.
Full-Featured Chat
Clients can chat with support reps before and during a remote PC control session. To make communication more efficient, you can create pre-built responses to frequent questions.
International Character Sets
Bomgar™ chat and file transfer interfaces support multi-language character sets, enabling international support reps and clients to communicate more effectively.
Session Queues
Assign technical issues to your support teams to ensure customers receive the right support rep the first time.
Session Sharing & Transfer
If you think another rep could better handle a session, you can share the session or transfer it to another support rep or team.
Session Notes
Support reps can add more detail to session reports by marking issues as unresolved or resolved and by notating other details about their interactions with clients.
* Not available in Mac
^ Not available in Linux
~ Not available in Windows Mobile |
