Session
Recording

Record Annotated Videos of Support Sessions

Bomgar retains flash Session Videos of support sessions, annotated with details from the support session. All recordings are stored on the Bomgar appliance in a raw format and are converted to FLV (Flash) when viewed or downloaded.In addition, you can export or store support session videos in external databases.

You can provide a copy of the video recording to customers or add them as supplemental content to knowledgebase articles. The videos may also serve to augment the support organization’s audit evidence

Session Recording

• Support Sessions Videos: Record and view individual support sessions, including annotation of who was in control of the mouse and keyboard at any given point during the session.
  
• Command Shell Videos: Record and view all command shells run during support sessions.
  
• Training Videos: Record and view videos of training sessions and presentations.