Session
Recording

Audit Trail

Review sessions for compliance or training purposes. Bomgar records every click and keystroke in a Flash video format.

Print this Related Document

1-Minute Video |   high-res  low-res

Record Annotated Videos of Support Sessions

Bomgar retains flash Session Videos of support sessions, annotated with details from the support session. All recordings are stored on the Bomgar appliance in a raw format and are converted to FLV (Flash) when viewed or downloaded.In addition, you can export or store support session videos in external databases.

You can provide a copy of the video recording to customers or add them as supplemental content to knowledgebase articles. The videos may also serve to augment the support organization’s audit evidence

Session Recording

  • Support Sessions Videos: Record and view individual support sessions, including annotation of who was in control of the mouse and keyboard at any given point during the session.
  • Command Shell Videos: Record and view all command shells run during support sessions.
  • Training Videos: Record and view videos of training sessions and presentations.

a
click to enlarge

 
Previous: Jump Zone Proxy Next: Portals

Highlighted Features

For Support Reps

Click-to-Chat
Escalation
File Transfer
Jump Technology
Reboot & Reconnect
Scripts
Shell Jump
Training & Presentation

For Administrators

Access Sponsor
Bomgar Button
Equilibrium
Identity Management
Integrations
Jump Zone Proxy
Portals
Session Recording
Surveys

For Vendors & Experts

Embassy
Rep Invite

All Features >

   
© 2003-2009 Bomgar Corporation | All Rights ReservedRemote Desktop Access & Control | Remote Support Software | Remote Access Software
Remote Desktop Control by BOMGAR | Privacy | About SitemapRemote PC Access | Mac Remote Access | Linux Remote Access | Remote Control BlackBerry & Windows Mobile