Remote Desktop Control Software in an Appliance

Bomgar Makes Enterprise Remote Support S-I-M-P-L-E

Security

Protect your customers, protect your company and prove it to your auditors.

	On-site Appliance Bomgar's Remote Support Appliance™ solution gives you more control over security, residing at your facility under the security measures already in place. • Keep all data on site • Integrate securely with user directories • Redundancy and automatic failover
	3rd-Party Tested Bomgar has been "designed and implemented with security best practices in mind" – Symantec • Symantec's Security Assessment of Bomgar • Symantec's Secure Deployment Guide for Bomgar
	Embassy Leverage Bomgar to give vendors remote access into your network without compromising security. • Receive support from your vendors • Define, restrict, and monitor network access • Report on vendor activity, includes videos
	Access Sponsor First tier reps can perform deeper troubleshooting without knowing credentials. • Require reps to request elevated remote access • Create groups of access sponsors • Monitor, record and report on sponsored access • Share sessions for advanced troubleshooting
	Audit Trail Bomgar logs and records the details of every remote support transaction to ensure compliance. • Automated record of every support session • Chat transcripts and file transfer details • System info and IP information
	Permissions Manage each support rep's rights at a granular level for minimally invasive, laparoscopic remote access. • Allow full control or view only • Restrict/enable file transfer
	Group Policies Manage remote support policies for groups of technicians based on your organization's business needs, structure and practices. • Apply Permissions to groups • Create groups from directories [LDAP, AD]
	Session Recording Improve root-cause analysis, audit and training with detailed videos of remote desktop control sessions. • Flash videos of support sessions • Know who controlled the mouse/keyboard • Deliver videos to customers
	Privacy Screen Blank out the remote screen, allowing you to work privately on sensitive systems. • User sees privacy message • Keyboard is locked - must enter Ctrl+Alt+Del to override