At Bomgar™, we're always listening to discover what our current and potential customers need in a remote support solution. The new features you see in Bomgar 10.1 are a direct result of this input and our resolution to meet the unique needs of the support professional.
Home: Remote desktop access with the Bomgar Box™
| Mac Representative Client |
Provide remote support from any major computer platform – Windows, Linux, or Mac. |
| Presentation Recording |
Save a recording of presentation sessions. |
| Jump™ Technology |
Configure viewable Jump client statistics, lock remote consoles, and see improved notifications concerning the consequences of pinning a Jump client in User Mode. Add custom text to Jump clients for easier recognition. |
| *Team Chat |
Report on chat communications between representatives in a team. |
| Reboot/Reconnect |
Request the end-user to pre-specify credentials which can later be used for a reboot. |
| File Transfer |
Limit the representative's file transfer rights to upload or download and restrict file transfer access to specific directories on the representative's or customer's computer. Representatives can choose to preserve the file transfer timestamp. The customer now sees a visual notification when a file transfer is in progress. |
| Screen Sharing |
Enhancements have been made to improve screen sharing performance. |
| *Administration Dashboard |
Administrators or team leaders can oversee the support activities of teams. Silently monitor reps' actions and transfer sessions on demand. |
| *Physical Appliance Failover/Redundancy |
Use the web interface to assign primary and backup roles to appliances. In this configuration, data between two appliances is automatically synchronized, while steps to turn a backup into a primary remain manual. |
| *License Reservation & Allocation |
Allocate and reserve the minimum number of licenses for the administered teams. |
| *Single Sign-On |
Access the appliance with a single sign-on using integrated Windows authentication, public/private key certificates, or web-based single sign-on. |
* These features are available with Enterprise licensing only.
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