Remote Desktop Access License Comparison

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License Feature	Standard	Enterprise
Multi-OS Support | Support computers running Windows 95-Vista; the latest version of Macintosh, SuSE, Ubuntu, Red Hat Fedora; Windows Mobile 5 and 6.
Mac Representative Client | Provide remote support from any major computer platform- Windows, Linux or Mac.
Jump™ Technology for Unattended PC Access | Access unattended systems inside or outside your network with Bomgar's Jump&™ technology. Jump™ enables clientless remote control of networked computers. You can also install a Jump™ client on a computer outside the network for later access. You can confi gure viewable Jump client statistics, remote console locking, and notifications regarding pinning a Jump™ Client in User Mode. Add custom text to Jump™ Clients for easier recognition.
Multi-Session Support | A simple tabbed interface aids in productivity as well as in resolving problems associated with multiple users. This enables you to maintain productivity by working on one desktop while another reboots or installs a program.
Session Queues | Assign technical issues to your support teams to ensure customers receive the right support rep the first time.
Session Sharing and Transfer | If you think another rep could better handle a session, you can share the session or transfer it to another support rep or team.
Reboot and Auto-Reconnect | The end-user need not be present to re-initiate the session or log you back onto the remote PC. If you are connected to a client without administrative rights, you can use the Run as Admin feature to enable reboot/reconnect. You can also request the end-user to pre-specify credentials which can later be used for a reboot. This allows the rep to be logged into the remote system after a reboot without having to ask the end-user to re-logon if the representative does not have credentials for the remote computer.
System Info | View a snapshot of the remote computer's system info to speed time to diagnosis and issue resolution.
Flash (.flv) Session Recordings | Use session recordings to train new support reps on best practices. Or keep the Flash (.flv) movies in your records for a more detailed audit trail.
Security Encryption | Bomgar™ session traffic is protected by 256-bit AES SSL encryption to ensure that the entire datastream is fully secure. The Bomgar™ login is password-protected, and all logins are via an SSL-secured website.
Presentation and "Show My Screen" Option | During a session, "flip" the remote connection to enable the customer to view your screen for training purposes, and grant mouse and keyboard control of your computer to the customer. In presentation mode, perform training sessions by showing your screen to up to 15 participants.
Presentation Recording | Save a recording of presentation sessions. Recorded presentations are helpful in maintaining a good audit trail and can also be used for training purposes
International Character Sets | Bomgar™ chat and file transfer interfaces support multi-language character sets, enabling international support reps and clients to communicate more effectively.
System Restore | Set a Windows restore point via the special actions drop-down once screen sharing is established, allowing you to erase changes made after a certain point.
Remote Command Shell | Run command prompts on the remote computer via a virtual command line interface to increase the speed of remote troubleshooting. This information is logged in session reports.
Application Sharing | Customers can restrict screen sharing to a specific application to allow a representative to troubleshoot that program without gaining unnecessary access to other applications.
Enhanced File Transfer | Maintain greater control over file transfer functionality for productivity as well as security. The administrator can limit the representative's file transfer rights to upload or download and can restrict the representative's file transfer access to specific directories on the representative's or customer's computer. Representatives can choose to preserve the file transfer timestamp. The customer now sees a visual notification when a file transfer is in progress.
System Restore | Set a Windows restore point via the special actions drop-down once screen sharing is established, allowing you to erase changes made after a certain point.
Syslog Server Integration | Configure the appliance to send log messages to an existing syslog server.
Multi-Factor Authentication | Integrate Bomgar™ with RSA and other multi-factor authentication mechanisms via RADIUS for an extra layer of security.
Single Sign-On | Access the appliance with a single sign-on using integrated Windows authentication, public/private key certificates, or web-based single sign-on. Single sign-on increases security and reduces overhead.
BMC Remedy™ Integration | Integrate Bomgar™ with your BMC Remedy™ support ticketing solution. Start Bomgar™ sessions from within BMC Remedy™, pull session data into the solution, and create searchable fields for custom reporting.
Multi-Language Support | Use Bomgar™ in English or in additional languages. Current language options include Japanese, German, EU Spanish, Latin Spanish, Italian, and EU French.	English + 1 additional language	All available languages
Team Communication Management | Disable the general queue to improve usability within organizations with a large number of representatives. Restrict communication to within a team to allow representatives to chat with, share sessions with, or transfer sessions to only representatives within their teams. Report on chat communications between representatives in a team.
License Reservation & Allocation | Allocate and reserve the minimum number of licenses for the administered teams. This eliminates the possibility of depleting all Bomgar licenses in one team where some licenses could be needed in another team. Effective license usage management results in improved productivity and efficiency.
Administration Dashboard | Administrators or team leaders can oversee the support activities of teams. See all current support sessions as well as the sessions that are currently handled by specific member of a team. Administrators can silently monitor the representative's desktop or representative client. Additionally, administrators or team leaders can transfer session on demand. The dashboard provides increases support session management.
Physical Appliance Redundancy/Failover | Use the web interface to assign primary and backup roles to appliances. In this configuration, data between two appliances is automatically synchronized, while steps to turn a backup into a primary remain manual. Use of a redundant appliance aids in faster fail-over, increased uptime, and reduction in the risk of data loss.
Session Database Extraction | Export reports of session data from the Bomgar Box™ into your own database on a scheduled or ad hoc basis.
Integration Client | The Integration Client tool allows for extendable data storage through a graphic user interface. The two plug-ins supported are SQL Server and File System. Although Bomgar Box stores data for no more than 90 days, enterprise customers can control the length of time that data will be stored by moving the data to an external source.
Bomgar Integration Software Development Kit (SDK) | The SDK provides enterprise customers with source data for creating customized integration plug-ins specific to their business needs.

Additional Integration Options

Additional integration options, not tied to licensing, are available to Bomgar customers. These options are described in more detail in the Bomgar Integration Options document, which is available at www.bomgar.com.

Pre-packaged Integration Adapter
Customers who wish to automate their integration of Bomgar with BMC Remedy Action Request System, thus drastically reducing integration time, may purchase a Pre-Packaged Integration Adapter. The Adapter ensures integration between Bomgar and BMC Remedy ARS for current and future releases of both products.

BMC Service Desk Express Built-in Integration
BMC has implemented and maintains Bomgar’s integration with its Service Desk Express product. No additional purchase is necessary for Service Desk Express customers who wish to integrate Bomgar.

Professional Integration Services
Customers may also select a 3rd party professional services provider to handle their integration needs. Because Bomgar’s API and Integration Client conform to industry protocols, it is possible for customers to contract with a professional services company to outsource integration needs.

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